Frequently Asked Questions

We offer a variety of payment options to make your checkout experience smooth, secure, and hassle-free. You can complete your purchase using:

Credit and Debit Cards: We accept Visa, Mastercard, American Express, Discover, and Diners Club.
Digital Wallets: Apple Pay, Google Pay, and Shop Pay are also supported.

If you encounter any issues during payment or need help, feel free to reach out to our support team.

Non-Returnable Items:
All food products, including our foxnuts, are non-returnable once purchased.

Damaged or Incorrect Orders:
If your order arrives damaged, defective, or you receive the wrong item, please get in touch with us at returns@eatthis-superfood.com within 48 hours of receiving your package. Be sure to include your order number, a description of the issue, and clear photos of both the product and its packaging. Once verified, we’ll be happy to assist with a replacement or refund.

Our Commitment to Your Satisfaction:
Although we do not accept returns, your satisfaction is important to us. If you're not completely happy with your purchase, please reach out - we’ll do our best to make things right.

Sustainability Commitment:
Our no-return policy reflects our dedication to sustainability by helping reduce waste and lessen our environmental impact. We appreciate your understanding and support of our eco-conscious efforts.

Need Help?
If you have any questions or concerns about your order, don’t hesitate to contact us:
📧 Email: returns@eatthis-superfood.com

You can also review our full refund policy here: Refund Policy

Once we’ve verified the issue with your order, we will promptly initiate the refund. Most major credit card providers typically take 5–7 business days to process the refund before it reflects in your bank account.

The best way to request changes to your order is by emailing our support team. Please note that if your order has already been shipped, we won’t be able to make any modifications. In such cases, you’ll need to place a new order.

Once your payment is confirmed, we process orders within 1–2 business days. Orders placed after 2 PM (EST) or on weekends/holidays will be processed the following business day.

Delivery times, managed through our logistics partner Flexport, are as follows:

• Standard Shipping: 4–8 business days

• Expedited Shipping: 2–4 business days

• Overnight Shipping: 1–2 business days

Please note that delivery times may vary depending on your location, holidays, or any unexpected carrier delays. You’ll receive a tracking number via email once your order is shipped, so you can monitor its progress.

If your order hasn’t arrived within the expected delivery window, please reach out to us at sales@eatthis-superfood.com within 48 hours of the expected delivery date.

Include your order number and any relevant details. If applicable, we also recommend checking your tracking information for updates.

We’ll work closely with our logistics partner, Flexport, to investigate the issue and ensure it’s resolved promptly- whether through a replacement or refund.

If your order arrives damaged or defective, please contact us at sales@eatthis-superfood.com within 48 hours of delivery.

Be sure to include the following:

• Your order number

• A description of the issue

• Photos of the product and packaging

We’ll coordinate with our logistics partner, Flexport, to verify the issue and offer a replacement or refund as needed. Your satisfaction is important to us, and we’re here to help!